ECWON88 PRIVACY POLICY

Scope and Application of This Policy

This Privacy Policy is issued by ecwon88 and applies to all users who access or use the platform, website, mobile application and services provided under the ecwon88 brand. It covers data collection during the account registration process, login, gaming activity, financial transactions and any interaction with our customer support team.

By registering an ecwon88 account, using any part of our platform or continuing to access it after a policy change, you are deemed to have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.

Information We Collect

ecwon88 collects various categories of information depending on how you interact with our platform. This information is collected to ensure that the services we provide are safe, efficient and compliant with international licensing requirements.

Information you provide directly:

• Full name as stated on your MyKad or valid identity document
• Active email address for communication and account verification purposes
• Mobile phone number for two-factor verification and important notices
• Date of birth for age verification (21 years and above)
• Payment account information related to Touch 'n Go eWallet, DuitNow, online banking (FPX) or cryptocurrency wallets
• Identity documents when required for the identity verification process (KYC)

Information collected automatically:

• Device IP address and approximate geographical location
• Web browser data, operating system and device type
• Activity logs within the platform including games played, bets placed and transactions made
• Cookie data and similar tracking technologies to improve the user experience
• Session information including login time, logout time and duration of activity

Purpose of Using Information

The personal information we collect is used exclusively for the following purposes:

• Service delivery: Creating and managing your member account, processing deposits and withdrawals, and enabling access to all products on the ecwon88 platform.
• Identity verification: Ensuring that every member is a real individual who is eligible under licensing requirements, including verification of the minimum age of 21.
• Account security: Detecting and preventing unauthorised access, fraud, money laundering and suspicious activity through transaction pattern analysis.
• Customer support: Responding to enquiries, resolving complaints and providing technical assistance via live chat or email in Malay and English.
• Legal compliance: Meeting reporting obligations under the international licensing we adhere to, including anti-money laundering (AML) requirements.
• Platform improvement: Analysing aggregated usage patterns to improve platform performance, interface and usability.
• Marketing communications: Sending information about promotions, bonuses and service updates — only if you have agreed to receive them.

Sharing Information with Third Parties

ecwon88 takes seriously its responsibility to protect members' personal information. We do not sell or trade your data. However, there are limited situations where information needs to be shared with certain parties:

• Payment service providers: Required transaction information is shared with authorised payment processors to facilitate your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX or cryptocurrency.
• Gaming technology providers: The minimum technical data required to enable games to run smoothly is shared with licensed game software providers.
• Regulatory authorities: We fully comply with any lawful requests from competent authorities under our international licensing framework.
• Security consultants and auditors: In specific situations requiring security audits, third parties bound by strict confidentiality agreements may be involved.

All third parties working with ecwon88 are required to comply with data protection standards equal to or higher than those we set ourselves. Data sharing is carried out on a need-to-know basis only.

Data Storage and Security

ecwon88 stores members' personal information on servers protected by comprehensive technical and organisational security controls. The protective measures we practise include data encryption in transit and at rest, role-based access controls, continuous round-the-clock security monitoring, and regular penetration testing and security audits.

Your data will be retained for as long as necessary to fulfil the purpose for which it was collected or as required by the international licensing under which we operate. When data is no longer needed, it will be deleted or anonymised using secure procedures.

Your Rights as a Data Owner

As an ecwon88 member, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: You may request correction of any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
• Right to restrict processing: You may request that we limit how we process your data in certain situations.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: You may withdraw consent previously given for specific processing purposes without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the ecwon88 customer support team via 24/7 live chat or by email at [email protected]. We will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

ecwon88 uses cookies and similar technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit our website. We use cookies for the following purposes:

• Session cookies: Keeping your login session active while using the platform and saving your language preferences and display settings.
• Security cookies: Detecting and preventing fraudulent activity and maintaining the integrity of user sessions.
• Analytics cookies: Collecting aggregated and anonymous data about usage patterns to help us improve our services.
• Preference cookies: Saving your personal settings such as display preferences and game configurations.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of our platform. Cookies required for basic platform operations cannot be turned off without affecting your use of the platform.

Changes to This Privacy Policy

ecwon88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to members via a clear notice on the platform or by email to the registered address.

We encourage you to review this page periodically. The most recent update date will always be shown at the top of this policy. Continued use of the ecwon88 platform after any changes are announced will be considered as acceptance of the updated terms.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our support team available 24/7 via live chat on the platform or through our support email. Our team is ready to assist in Malay and English.